Support and maintenance
Keep your environment running well. Same-day response Monday to Friday, health checks, and continuous improvement, a direct line to your consultant.
What you get.
Mon-Fri, direct line
Issues caught early
System audits and tuning
Empower your team
One flow, end to end.
The path a record takes once this is running. Every step is logged, so when something stops you can see where.
Recorded in a demo NetSuite account.
Sample data throughout. The screens are the kind we build and leave running for clients.
Pick the level of cover.
Pricing on request, scoped to your account.
Starter
For small businesses getting started
- Up to 20 support hours a month
- Email support
- Monthly health checks
- Bug fixes and minor enhancements
Professional
For growing businesses
- Up to 50 support hours a month
- Phone and email support
- Weekly health checks
- Named consultant
- Priority response times
Enterprise
For larger, multi-entity operations
- Unlimited support hours
- Extended-hours phone, email and chat
- Daily monitoring
- Dedicated team
- Custom SLA
Most support tickets are resolved same-day because you are talking to the person who already knows your configuration, not a queue.
Considering NetSuite, or already living with it?
Tell us what is not working. If it is a half-hour fix we will tell you that, and you can decide whether to pay anyone at all.